High quality support and service expertise -2024 Chengfeng after-sales service training camp
Release time: 2024-05-06

A dynamic and intelligent professional after-sales service team inevitably requires professional training and charging. On May 6, 2024, most of the colleagues in the Chengfeng after-sales team embarked on a fulfilling and fruitful learning journey.

Chengfeng Technology adheres to the "customer-centric" training philosophy, and the company's training department teachers have carefully designed systematic courses and practical exercises, committed to improving the professional skills and service awareness of after-sales service personnel. The training camp adopts various teaching methods such as case analysis and role-playing, aiming to help students improve their service skills in practice. Through this approach, we can more accurately and quickly solve customer problems, improve service efficiency, and ultimately enhance customer experience and satisfaction. To better meet customer needs while enhancing collaboration and communication between teams, making our after-sales service more professional and efficient.

In this customer-centric era, high-quality after-sales service has become an important pillar of corporate brand image. By regularly conducting after-sales training camps, we have effectively improved our company's market competitiveness. We are well aware that every contact with customers is an important moment to establish satisfaction and loyalty. Therefore, our after-sales service department is no longer just a problem-solving team, but a key force in conveying brand value and shaping brand image.

Company Profile

Zhuhai Chengfeng Electronic Technology Co., Ltd., headquartered in Zhuhai, Guangdong, is a high-tech enterprise specializing in semiconductor optical visual inspection equipment, which has obtained over 40 patents. The company has branches and offices in multiple domestic and international locations, and its products cover the whole country and are exported overseas. Fully equipped with independently developed high-precision light sources and machine learning algorithms, providing semiconductor full process detection solutions, supporting different process stages. Design a series of graphic wafer detection equipment with complete intellectual property rights, suitable for the CFW920 series/CFW820 series for front-end process control, the CFW380 series for back-end process detection, and the CFW680 series for infrared detection. Chengfeng Technology continues to innovate and benchmark against global leading technologies. We develop and provide process control and process promotion solutions to support the development of multiple cutting-edge fields such as optical communication and new energy. Dedicated to domestic substitution and becoming a leader in visual inspection equipment!